Treating Clients Fairly is a core principle of the NFS and the way we conduct business. We are constantly striving to improve our services and develop new and innovative ways to enable us to communicate our services and new product information to clients.
Central to our Treating Clients Fairly ethos is our commitment to provide clear and concise information, free of “jargon” and written in plain English.
THESE ARE SOME OF THE KEY FACTORS WHICH DETERMINE OUR POLICY OF TREATING CLIENTS FAIRLY
1) Clients can be confident that they are dealing with a firm where the fair treatment of clients is central to the corporate culture.
2) Products and services offered are designed to meet the needs of identified client groups and are targeted accordingly.
3) Clients are provided with clear information and are kept appropriately informed before, during and after the point of sale.
4) Where clients receive advice, the Company ensures that any recommendation is appropriate and suitable, taking into account their circumstances and objectives.
5) Clients are offered suitable & appripriate products, and any associated fees and charges shall be disclosed in advance.
6) Clients do not face unreasonable post-sale barriers imposed by providers to change a product, switch provider, submit a claim or make a complaint.
